Twitter and Facebook for tracking customer service issues on the cheap

All business enterprises have to look after the needs and problems of their customers. As the owner of a small business, you may be doing everything in your ability to provide high quality products and services to your customers. Still, they may end up dissatisfied from time to time. You must provide these customers with a way to let you know about their grievances in a short period of time. As most Americans are using Facebook and twitter, they can contact you through them for free! Now, you can undertake tracking customer service issues on the cheap through your internet enabled cell phone or computer and provide the necessary solution in hardly any time at all.